Legal information
Service Contracts
Are for the lengh of time stated on the original purchase order , and are for Parts and Labor, if a product fails a customer must notify PLUS 2 COMPUTERS LLC or one of its authorized agents within 24 hours of the failure, or the contract will be void for that repair , if it is found that a customer has tampered with or altered the unit without prior written consent the warranty will be voided immedatley and no further service will be honored to the customer ( REFUNDS WILL NOT BE GIVIN TO CUSTOMERS WHO KNOWINGLY OR INTENTIONALY MISUSE OR ABUSE) the Computer, accessories, components , or any related part or other service. )
Refunds on contracts in good faith other than stated above will be for a prorated amount based upon the lengh of time in months left on the contract
I.E 10yr contract @ 1200.00 (1200.00/120months)=10.00 per month left on the contract depending on how many months are left
3 or more repairs in any 12 month period will result in a replacement unit being sent to the customer based on the customer returning the original defective product to Plus 2 Computers LLC or one of its authorized agents designated at the time of replacement.
RETURNS ON ANY PRODUCT WILL BE FOR DEFECTIVE REPLACEMENT ONLY
Cost Break Down and Hourly Shop Charges
45.00 Per Hour Flat Rate (*See Below)
*First Hr is rounded to the closest quarter, While second is Rounded to the closest Half , 3 or more hours are rounded to nearest hr*
*First Hr
12.50 /15-Minutes
25.00 /30-Minutes
37.50 /45-Minutes
45.00 /60-Minutes
*Second Hr
25.00 /30 Minutes
45.00 /60Minutes
*Third Hr and Up
45.00 /60 Minutes
Virus and Spyware Removal
There is no additional Charge to remove these.
Please note that all viruses removed are logged and Plus 2 Computers LLC reserves the right to charge a penalty equal to double the total of the previous invoice if a customer brings the machine in with the same virus more than once